Timely Access Assistance

Check the approved Alternative Access Provider List to find out if your area is impacted by any time and distance challenges for certain provider types. If your zip code and provider type are listed, HPSM must help you find an appointment.

If the provider you are looking for is further than the required distance from your home, you can do any of the following:

  1. Choose any network provider from HPSM's directory and contact them directly to schedule an appointment
  2. Call HPSM for help in finding the nearest available network provider who meets your needs.  We can even make the appointment for you! 


Call 1-866-880-0606 or 650-616-2174 Monday–Sunday 8:00 a.m. to 8:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

ACE, Medi-Cal & Healthworx

Call 1-800-750-4776 or 650-616-2133 Monday–Friday 8:00 a.m. to 6:00 p.m.

TTY: 1-800-735-2929 or dial 7-1-1

If HPSM cannot find you an appointment with a closer provider, HPSM will help with arranging transportation to see the specialist.

Is transportation a challenge for you?

If you need help getting to your appointment and back home, you can get a ride at no cost. Call American Logistics Company (ALC) at 1-844-856-4389 to schedule pick-up and drop-off.