Get a Video or Phone Interpreter

For in-person office visits and telemedicine appointments 

HPSM has long offered telephonic interpreter services in over 200 languages. Now you can also get video remote interpreters (VRI). This service is for both in-person office visits and video visits with your provider. It also includes American Sign Language (ASL) video interpreters. 

How to get a video or phone interpreter for your visit 

In-person office visits 

Before your visit, call your provider’s office. Let them know that you would like a phone or video interpreter at your visit. Your provider will connect to the service during your visit. 

Telemedicine visits (visits by phone or video) 

Call your provider’s office before your phone or video visit. Let them know that you would like a phone or video interpreter for your visit. Follow these tips to prepare for your visit. 

• For a phone visit with a phone interpreter, make sure that you have access to a phone with service in your home
  
• For a video visit with a video interpreter, make sure that you have access to a smartphone, tablet or computer in your home that has: 
  • A video camera and microphone that work 
    
  • A connection to your wifi or data plan 
    
  • Chrome, Firefox or Safari web browser 
    
  • Email or text service to receive the secure link to join the video call