Language Interpreter Services
Available by phone, by video and in-person

A telemedicine visit is when you talk with your provider over the phone or on a video call. To get an interpreter for a telemedicine visit, call your provider’s office before your visit. Tell them you want a phone or video interpreter for your visit.

Follow these tips to prepare for your visit.

• For a phone visit with a phone interpreter, make sure that you have access to a phone with service in your home.
• For a video visit with a video interpreter, make sure that you have access to a smartphone, tablet or computer in your home that has:
  • A video camera and microphone.
  • A connection to your Wi-Fi or data plan.
  • Chrome, Firefox or Safari web browser.
  • Email or text service to receive the secure link to join the video call.

In-person interpreters are available only by appointment for:

• Those who use American Sign Language (ASL).
• Ongoing appointments, appointments on sensitive topics and group therapy.

To get an in-person interpreter, call your provider at least five business days before your visit. Let your provider know that you would like an in-person interpreter to be with you at your visit. Your provider will schedule an in-person interpreter.

If you must cancel your appointment, call your provider at least 48 hours before the appointment.

Before your visit, call your provider’s office. Let them know that you would like a phone or video interpreter at your visit. Your provider will connect to the service during your visit.