Urgent Messages

Dialysis Alert

The American Kidney Fund (AKF) is ending its financial assistance program for low-income Californians effective 12/31/2019.

If you are a dialysis patient who receives AKF assistance, there are other coverage options that may be able to help pay your premiums.

More information

Public Safety Power Shutoff Preparation

Below is information on handling refrigerated medications and electrically-powered medical equipment during a power outage. You can also find contact information for our Nurse Advice Line, which is open 24 hours a day, 7 days a week. If you have difficulty getting critical or life-sustaining supplies during a power outage, please call HPSM Care Coordination at 650-616-2060.

Refrigerated medications

Many refrigerated medications are stable at room temperature for a few days

  • Try to keep medications cool but do not use ice, as some medications (including insulin) lose effectiveness if frozen.
  • Store medications in a cool, dry place and away from direct heat or sunlight.
  • For questions about specific medications and guidance on storing insulins, please call your local pharmacy and ask a pharmacist.

If you are concerned about refrigerated medications not being safe to use and want a replacement or refill, contact your local pharmacy/pharmacist. 

  • HPSM Pharmacy Services will allow members to receive medication replacements if their medication has spoiled during outages from non-refrigeration. 
  • For emergency situations, HPSM’s Pharmacy Services enables at least a 72-hour supply of most medications without restriction. This includes prescriptions awaiting submission or approval of a prior authorization request. Certain limitations apply.

Electrical medical equipment

If you use life-sustaining medical equipment that requires electricity to function, contact your medical equipment provider. They can help you obtain alternative devices. For example: 

  • An oxygen concentrator could be temporarily replaced with an oxygen tank. 
  • A battery-operated version of a DME or special batteries may be available.

Contact HPSM Care Coordination at 650-616-2060 if you have trouble obtaining supplies or alternatives from your medical equipment provider.

HPSM will prioritize assistance for members with: 

  • Oxygen-related or cardiopulmonary assist devices 
  • Infusion/IV or feeding/nutrition supplement equipment
  • Mobility assist equipment

HPSM Nurse Advice Line

Call 1-833-846-8773 24 hours a day–7 days a week.

A Licensed Registered Nurse (RN) will give you medical advice when you think you need urgent medical attention, but you are not sure. A nurse will ask about your symptoms and tell you:

  • If you need to go to Urgent Care
  • If you can wait to see your doctor (within 24 hours, 3 days, or longer)
  • How to take care of your symptoms at home

Learn more about the Nurse Advice Line.